If you have any questions about our company or our products, please first check the FAQ. How can I place an order in the webshop of Suavesoles? – Go to the webshop of Suavesoles BV: www.suavesoles.com/shop – Select the product of your choice by clicking. – Click the order-button and the product is placed in the shopping cart. – You can just continue shopping. – You have the option to deliver your products to a different address. – Check your order on the summery page. – Then in the payment option select the way you would like to pay. – You will be taken to a secure environment to pay and complete your order. – You will receive a confirmation of your order by e-mail. How can I pay my order? In our webshop you can safely pay in different ways: internet banking, iDEAL, PayPal, Visa or Mastercard. With us you pay within a secure environment. We consider you as an important client, therefore you can be sure that we treat your personal information completely confidential. Is Suavesoles a registered webshop? Yes, Suavesoles is registered at the Chamber of Commerce with number 52902609. Our terms & conditions have been registered at the Chamber of Commerce. Are all products in stock? All products available in our webshop, are in stock. When do you deliver my order? When we have received your order including payment before 14:00 p.m. your order will be dispatched the same day with DHL or TNT. Orders after 14:00 p.m. will be shipped the next day. It is possible that orders placed after 14:00 p.m. will be dispatched the same day, but this can not be guaranteed. What are the bank details SUAVESOLES BV? NL95ABNA0518854469 Suavesoles BV p.a. 2Achieve Lireweg 15B 2153 PH Nieuw Vennep The Netherlands How can I contact Suavesoles B.V.? You can always reach us via e-mail at: firstname.lastname@example.org. We do our best to respond to your e-mail within 24 hours. Do you prefer to speak with us personally? Please call us at telephone number +31 (0)232302162 Can I exchange or return my order? It may happen that your purchase is not what you expected, or perhaps the measurements are not good. You can return items to us in the original packaging. Do this within two weeks after purchase and do not forget to mention your personal details and order number. We will refund your purchase amount minus shipping within 5 working days to your specified account number. For the exchange of products we bring you € 5.00 shipping fee to resend. You can return your order to: Suavesoles BV p.a. 2Achieve Lireweg 15B 2153 PH Nieuw Vennep The Netherlands What is my size? Our flip-flops are made to embrace your feet soft but strong. This means they are generally quite fitted and we recommend that IF IN ANY DOUBT GO UP A SIZE. We base all of our sizing on EUR measurements, but you will find this and the USA measurements on the sole. The size guide below provides the direct conversions.. Women EUROPE USA GB Centimeters 35/36 5/6* 2.5/3.5 23.5 cm 37/38 6.5/7.5* 4/5 25.2 cm 39/40 8/9* 5.5/6.5 26.2 cm 41/42 9.5/10.5* 7.5/8 27.5 cm MEN EUROPE USA GB Centimeters 40/41 7/8 7/7.5 26.2 cm 42/43 8.5/9.5 8/8.5 27.5 cm 44/45 10/11 9.5/10 29.2 cm 46/47 11.5/12.5 11/12 30.2 cm KIDS EUROPE USA GB Centimeters 23/24 7/8 6/7 15.3 cm 25/26 9/9.5 8/8.5 16.7 cm 27/28 10/11 9/10 18 cm 29/30 12/12.5 11/11.5 19.3 cm 31/32 13/1 12/13 20.8 cm 33/34 1.5/2 1/2 22 cm * Women USA should pick one size bigger. How do I change the straps? You can see how to change the straps in the video below: Video What are the shipping costs? The shipping costs are automatically calculated based on size, weight and total amount of your order. ANYWHERE IN THE WORLD 6.95 euro for the total order if order below 55.00 euro. 0.00 euro for all orders if order above 55.00 euro.